HAGEN in Rapid City, SD Open now

Reviews about HAGEN

• ★ ☆ ☆ ☆ ☆

  February 17, 2019, by christas
  This is not a good company to work with. Had a good representative come and do an assessment of a complete house replacement. ( had special issues that we went over with him) then we get a contract but he said he was going on vacation. We say we will wait for him to get back due to special issues. He comes backs and calls us we are to go up and pick out and look at windows. He is gone- left. Got someone else that tells us that there new windows have nicer looking locks. They are plastic, I said I like the older metal ones. We go round and round. Then he comes to the house. Mind you I have borrowed the money and have in bank for the contract price. Back to the story. Once he looks at house he keeps stopping and and saying we can't do it - nope can't - can't - can't. Then after looking at windows says I think these were just placed in and the windows don't go back behind the frame. I said I watched the guy back when put them in and he just cut out and place in windows - but this new guy wants to check with bosses. Ok I say. Then I get a voice mail from him saying sorry we want to back away from this. Mind you after telling us over and over how they were going to honor our signed contract. I call and talk to a manager. Then I get a call from two managers on speaker phone. They say well we are not going to honor the contract because it exspires today. Yup! How's that for an honable company?