AT&T in Rapid City, SD Open now

Reviews about AT&T

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  January 24, 2020, by Amber McGuffey
  Worst customer service and the manager doesn’t care about helping. I heard him talking about me before he came over and then right off the bat he says he can’t help me and there’s nothing he will do for me. Didn’t even look into my account just went off what his employee said and was a jerk from the get go. Last time I was here the att guy I store got into an argument with the customer service guy on the phone right in front of me and then he and the manger and a few other employees stood around talking about it while I’m standing there waiting. I’m so done with ATT and will never recommend them to anyone.
• ★ ☆ ☆ ☆ ☆

  July 20, 2019, by Anthony Morast
  Awful experience. Went in to transfer two phone numbers since Verizon is disconnecting service in our area. The visit started out alright and we received pretty good service from one of the representatives. However, she was having issues transferring our phones so went to the manager for assistance. Right off the bat, this guy is a jerk. Just condescending, sarcastic, and rude, extremely unprofessional. I wish I could remember his name but this was about a month ago. After about 20 minutes with him also having trouble porting the numbers he walks away "to make a phone call". Upon returning he made up some excuse about the numbers not being transferable to get us out of the store. Here's the kicker, we've already ported a number from the same Verizon account to the same AT&T account with the same exchange number (which was apparently the issue), a bit strange that it's impossible now. Gave him the benefit of the doubt since things can change and left the store. Went to a different AT&T store a couple weeks later when we were out of town and they had the transfers complete in no time at all, apparently it wasn't impossible. This place is just awful.